Privacy Policy
PRIVACY POLICY
Effective Date: August 15, 2025
This Privacy Policy outlines the practices of Flight Express Travel Inc., operating its online travel agency under the trade name The Travel Connection (referred to as "We," "us," or "our"). It describes how we collect, utilize, store, protect, and share information gathered from users (each, a "User," "you," or "your") of the https://thetravelconnection.us/ website ("Site") and all associated services and communications (collectively, the "Services").
Our Role as an Aggregation and Booking Platform
Flight Express Travel Inc. (The Travel Connection) functions solely as an online reservation and travel aggregation platform. We do not directly provide the vehicle rental services ourselves. Our core function is to facilitate and process bookings between the User and independent, third-party vehicle rental companies and service providers (referred to as "Third-Party Rental Providers"). To complete any reservation you request, it is necessary to disclose and transfer your Personal Information to these Third-Party Rental Providers. By using our Services, you consent to the collection, use, and necessary sharing of your Personal Information with our Third-Party Rental Providers as described in this Policy to fulfill your booking.
Commitment to Privacy and Acceptance of Terms
Flight Express Travel Inc. is firmly committed to maintaining the privacy and security of our Users' data. By accessing or utilizing our Services, you are acknowledging and agreeing to the terms and conditions set forth in this Privacy Policy. If you do not agree with this Policy, please refrain from using our Services.
1. DATA CONTROLLER AND REGULATORY COMPLIANCE
Flight Express Travel Inc. acts as the Data Controller responsible for the processing of your Personal Information collected through the Services. We recognize the importance of providing comprehensive notice and compliance with all applicable digital privacy laws, including, but not limited to, the California Consumer Privacy Act of 2018 (CCPA) as amended by the California Privacy Rights Act (CPRA), the Virginia Consumer Data Protection Act (VCDPA), the Colorado Privacy Act (CPA), the Utah Consumer Privacy Act (UCPA), and the Connecticut Data Privacy Act (CTDPA) (collectively, "U.S. State Privacy Laws").
2. WHAT PERSONAL INFORMATION WE COLLECT
We collect information that identifies, relates to, describes, references, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household ("Personal Information"). We collect Personal Information from the following categories of sources: directly from you, automatically through your use of the Services, and from third-party partners (such as the car rental agencies, airlines, or other travel partners).
A. Information You Provide Directly
This category includes information you provide when registering, making a reservation, contacting customer service, or participating in surveys.
- Identifiers: Full name, email address, postal address, telephone number, IP address, unique online identifier
- Customer Records Information: Signature, driver’s license number, other government identification numbers (e.g., passport or national ID for international travel), date of birth
- Financial/Payment Information: Credit card number, debit card number, security code, payment card expiration date, billing address, other financial account information
- Reservation & Travel Details: Vehicle rental information (location, dates, vehicle type), travel itineraries, flight information, insurance arrangements, membership IDs/program IDs
- Sensitive Personal Information (SPI): Account log-in details (in combination with password), financial account information (in combination with security code/password), precise geolocation data. We may also process health data (e.g., to accommodate a disability like hand controls or process an accident claim).
B. Information We Collect Automatically (Non-Personally Identifiable Information)
When you visit the Site, we automatically collect certain technical and usage information, which may not personally identify you, or is aggregated or de-identified ("Non-Personal Information"). We use cookies and other electronic tools for this collection (see Section 10, Cookie Policy).
- Internet or Network Activity: Browsing history on our Site, search history, clickstream data, IP address, operating system, browser type, device-identifying information (e.g., MAC address), device manufacturer and model
- Geolocation Data: General location derived from your IP address, or real-time precise geolocation from your mobile device when you opt-in (e.g., for curbside pickup)
- Connected Car Data: Information from telematics systems in rental vehicles, which may include mileage, fuel level, vehicle diagnostics, and geolocation
C. Information from Third Parties
- Third-Party Booking Channels: Travel agencies, airlines, hotel partners, and corporate travel managers.
- Rental Partners: The car rental companies from which you book a vehicle.
- Service Providers: Payment processors, advertising networks, and data enhancement services.
3. HOW WE USE YOUR INFORMATION (PURPOSE OF COLLECTION)
We use the collected Personal Information for the following business and commercial purposes:
| Purpose Category | Specific Uses (What We Do with the Data) |
|---|---|
| To Fulfill Your Services |
|
| Customer Service and Support |
|
| Service Improvement and Analysis |
|
| Marketing and Personalization |
|
| Security, Fraud Prevention, and Legal Compliance |
|
| Account Management |
|
4. WHO WE SHARE YOUR PERSONAL INFORMATION WITH
We may disclose or share your Personal Information with the following categories of third parties:
Car Rental Partners and Transportation Providers: We must share your Personal Information (including identification, contact, and reservation details) with the specific car rental company or ground transportation service provider you book with. Once transferred, they may become a separate data controller subject to their own privacy policies.
Service Providers: Vendors and contractors who perform functions on our behalf, such as payment processing, website hosting, data analysis, marketing services, customer service, and IT infrastructure.
Business Partners and Affiliates: Airlines, hotels, insurance providers, corporate rental partners, and affiliated companies for marketing, loyalty programs, or to enable your transaction.
Legal and Regulatory Authorities: Government bodies, law enforcement, courts, and other third parties when legally required, or to enforce our rights, limit damages, and prevent fraud. Though we make every effort to preserve user privacy, we may need to disclose personal information when required by law. This action is necessary to comply with a current judicial proceeding, a court order, or legal process served on our Web site. For example, we may disclose personal information to law enforcement, other government officials, or third parties in response to criminal or civil subpoenas.
Corporate Transactions: A potential buyer or successor entity in the event of a merger, acquisition, reorganization, or sale of assets.
Selling or Sharing Personal Information (CCPA/CPRA Disclosure):
In the preceding twelve (12) months, Flight Express Travel Inc. may have "shared" (as defined by CPRA for cross-context behavioral advertising) or "sold" (as defined by CCPA) certain categories of Personal Information, primarily:
- Identifiers
- Internet or Network Activity
- Geolocation Data
This sharing or selling is typically for the purpose of cross-context behavioral advertising and targeted marketing. You have the right to opt out of the sale or sharing of your Personal Information (See Section 5).
5. YOUR PRIVACY RIGHTS UNDER U.S. STATE PRIVACY LAWS
If you are a resident of California, Virginia, Colorado, Utah, Connecticut, or other jurisdictions with comprehensive privacy laws, you may have the following rights regarding your Personal Information:
A. Right to Know/Access
You have the right to request that we disclose the specific pieces of Personal Information we have collected about you, the categories of sources from which the information is collected, the purposes for collecting or selling the information, and the categories of third parties with whom we disclose or share that information.
B. Right to Delete
You have the right to request the deletion of your Personal Information that we have collected, subject to certain legal exceptions (e.g., completing the transaction for which the information was collected, security/fraud detection, or legal obligations).
C. Right to Correct
You have the right to request the correction of inaccurate Personal Information we maintain about you.
D. Right to Opt-Out of Sale or Sharing
You have the right to direct us not to sell or share your Personal Information for cross-context behavioral advertising.
You can exercise this right via the "Do Not Sell or Share My Personal Information" link on our website.
We will also honor Global Privacy Control (GPC) signals sent from your web browser as a valid opt-out request.
E. Right to Limit Use and Disclosure of Sensitive Personal Information
You have the right to limit the use and disclosure of your Sensitive Personal Information (SPI) to only those uses necessary to perform the services or provide the goods reasonably expected by an average consumer.
You can exercise this right via the "Limit the Use of My Sensitive Personal Information" link on our website.
F. Right to Non-Discrimination
We will not discriminate against you for exercising any of your privacy rights.
This means we will not deny you goods or services, charge you different prices (unless reasonably related to the value of your data), or provide a different level or quality of goods or services.
How to Exercise Your Rights:
Toll Free Number: +1-843-321-4819
Online Request Email: [email protected]
Physical Mail: 3625 SR 419, STE 250, Winter Springs, Florida, 32708, United States
6. DATA RETENTION
We retain Personal Information for as long as is necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. The specific retention period is determined by factors such as the volume, nature, and sensitivity of the data, the purposes of processing, and legal obligations. Data related to legal claims may be retained for longer periods as required by law.
7. SECURITY
We employ commercially reasonable administrative, technical, and physical safeguards to protect your Personal Information from theft, unauthorized use, disclosure, or modification. While we strive to maintain the highest level of data security, no method of transmission over the Internet or method of electronic storage is 100% secure.
8. LINKS TO THIRD-PARTY WEBSITES
Our Services may contain links to other websites, including the websites of the car rental partners, which are not owned or controlled by us. We are not responsible for the privacy practices of such third-party sites. We encourage you to review the privacy policies of any website you visit, as their policies will govern their processing of your Personal Information.
9. CHILDREN'S PRIVACY
Our Services are not intended for direct use by minors (persons under the age of 18). We do not knowingly collect Personal Information from children under the age of 13. If we become aware that we have inadvertently collected Personal Information from a child under 13 without verifiable parental consent, we will take steps to delete that information.
10. COOKIE POLICY
A. What are Cookies?
A cookie is a small text file that is stored on a User's device (computer or mobile device) and is then used by a website to remember information between web pages and browser sessions. Cookies and similar technologies (like web beacons, pixels, and tags) help us to enhance your user experience, analyze site usage, and deliver personalized content and advertisements.
B. How We Use Cookies (Categories and Purposes)
We use both first-party cookies (set by our Site) and third-party cookies (set by partners like Google Analytics or advertising networks).
| Cookie Category | Purpose | Legal Basis (Where Applicable) |
|---|---|---|
| Necessary/Essential | Essential for the basic functions of the Site, such as keeping your session active and remembering reservation details. | Legitimate Interest/Performance of Contract |
| Performance/Analytics | Used to analyze how visitors use the Site (e.g., number of visitors, most popular pages, traffic source) to measure and improve performance. | Consent |
| Functionality/Optimization | Used to remember your selections and preferences (e.g., language) for future visits, providing a customized experience. | Consent |
| Advertising/Targeting | Used to track your browsing history and deliver customized, relevant advertisements on our Site and other websites (cross-context behavioral advertising). | Consent/Right to Opt-Out of Sharing |
C. Your Choices and Control
You have the right to control and reject the use of cookies.
Cookie Banner/Settings: When you first visit our Site, you will be presented with a notice allowing you to accept or reject non-essential cookies. You can manage your preferences at any time via the "Cookie Settings" link on our site.
Browser Settings: You can modify your browser settings to accept, reject, or delete cookies. Note that disabling necessary cookies may impair the functionality of the Services.
Opt-Out Mechanisms: For third-party advertising cookies, you may visit the opt-out pages of industry groups such as the Network Advertising Initiative (NAI) or the Digital Advertising Alliance (DAA).
11. NOTIFICATION OF CHANGES
We reserve the right to amend or update this Privacy Policy at our discretion at any time. When we do, we will post the updated effective date at the top of this page. We encourage Users to frequently check this page for any changes. If we make a material change in the way we use or disclose your previously collected Personal Information, we will notify you via a prominent notice on our website or, if you have opted to receive communications, via email. You will be given a choice as to whether or not we use your information in the different manner.
12. CONTACT INFORMATION
If you have any questions or concerns about this Privacy Policy, our data practices, or your rights, please contact us at:
Company Name:
Flight Express Travel Inc.
Address:
3625 SR 419, STE 250, Winter Springs, Florida, 32708, United States
Email:
[email protected]
Phone:
+1-843-321-4819